Concepts of quality systems - The total quality management system – Characteristics of the total quality management system.

The task of quality organization - organizing principles – Structural total quality organization

Introduction to iso9000 standards - ISO 9000 series - Failure costs – appraisal costs – prevention cost – avoidable and unavoidable cost.

Quality audit – policies and objectives audit of quality plans – audit of execution Vs plans – product auditing – audit methodology – quality rating – audit reporting.

Vendor relations – objectives and activities - vendor qualification process – vendor quality surveys – Vendor quality improvement – vendor quality rating and evaluation .


  1. Rose ,J.E., “Total Quality Management “,Kogan page Ltd ,1993

  2. Juran, J.M.&Gryna,F.M.,”Quality Control Handbook”,Prentice Hall publications.

  3. Feignbaum, “Total Quality Control”.